Return Policy

At Kingoid, we want every customer to feel confident when choosing the perfect rug for their home. We understand that selecting the right size, style, color, and texture is an important part of creating a comfortable living space.

While we carefully inspect and prepare every order before shipment, we understand that sometimes a product may not be the right fit for your home. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined in this Return Policy.

Please review the following information carefully before submitting a return request.

Return Eligibility

Kingoid accepts return requests within 30 calendar days of your order's delivery.

To qualify for a return, the product must meet all of the following requirements:

The rug must be unused and remain in its original condition.
The product must be free from stains, odors, pet hair, washing marks, alterations, or any other signs of use.
The item must include the original packaging, labels, accessories, and any included materials.
The returned product must be in a condition that allows it to be inspected and resold.

If a returned item does not meet these requirements, Kingoid reserves the right to refuse the return or to issue a partial refund based on the product's actual condition.

Non-Returnable Items

For hygiene, product integrity, and resale reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

Customized or personalized rugs.
Items marked as Final Sale, Clearance, or Non-Returnable.
Gift cards.
Products that have been used, washed, cut, modified, or damaged after delivery.
Items returned without prior approval from Kingoid customer service.

Return Process

At Kingoid, we aim to make the return process simple, clear, and convenient. If you need to return your rug, please follow the steps below.

Step 1: Contact Our Customer Support Team

Before returning any item, please get in touch with our customer service team within 30 calendar days of receiving your order.

Please send your return request to:

Email: kingoidofficial@hotmail.com

To help us process your request efficiently, please provide:

Your order number.
The name and email address used when placing the order.
The item you would like to return.
The reason for your return.
Clear photos of the product and packaging are required if your request involves damage, defects, or product issues.

Providing complete information allows our team to review your request more quickly and provide the correct return instructions.

Please do not send products back before receiving approval from Kingoid. Unauthorized returns may not be accepted or processed.

Step 2: Return Request Review and Approval

After receiving your return request, our customer service team will review your order details and confirm whether the item meets our return requirements.

Depending on the situation, we may request additional information or photos to understand the product's condition better.

Once your return request is approved, we will provide the necessary return instructions, including the return address and any additional details required.

Please carefully follow the instructions provided by our team to avoid delays.

Step 3: Prepare Your Rug for Return

Before shipping the product back, please ensure the item is properly prepared.

Returned rugs must:

Remain unused and in original condition.
Have no stains, odors, pet hair, washing marks, or signs of wear.
Include original packaging, labels, and accessories.
Be securely packaged to prevent damage during transportation.

Customers are responsible for properly packaging returned items. Any damage caused during return shipping due to improper packaging may affect the final refund amount.

Step 4: Ship the Product Back

After receiving return approval, please send the product back using a reliable shipping carrier with tracking information.

Return shipping costs are the responsibility of the customer for returns caused by personal reasons, including:

Changing your mind.
Choosing the wrong size or style.
No longer needing the product.
Ordering by mistake.

Kingoid will cover reasonable return shipping costs when the return is caused by our error, including:

Receiving the wrong item.
Receiving a damaged product.
Receiving a product with a confirmed manufacturing defect.

Please keep your return receipt and tracking information until your refund has been completed.

Kingoid is not responsible for returned packages that are lost, damaged, or not successfully delivered during return transportation.

Step 5: Return Inspection

Once your returned item arrives, our team will carefully inspect the product.
The inspection process may include checking:

The overall condition of the rug.
Whether the product shows signs of use or damage.
Whether original packaging and included materials are complete.
Whether the item remains suitable for resale.

After completing the inspection, we will notify you of the return result by email.

Step 6: Refund Processing

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 5–10 business days after approval.

Please note that the actual time for funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

Original shipping charges are generally non-refundable unless an error made by Kingoid causes the return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive the wrong product, please get in touch with us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number.
Photos of the outer packaging.
Photos clearly showing the product issue.
A brief description of the problem.

After reviewing your request, Kingoid may provide one of the following solutions:

A replacement product.
A partial refund.
A full refund.

Another appropriate solution based on the specific situation.

Partial Refunds

In certain situations, a partial refund may be issued instead of a full refund.
Examples include:

Products returned with minor signs of handling.
Missing original packaging or accessories.
Products with slight damage that does not affect normal use but reduces resale value.
Items that are not returned in their original condition for reasons not caused by Kingoid.

The final refund amount will be determined after inspection of the returned item.

Order Cancellation

Orders may be canceled before they enter the processing or shipping stage.

If your order has not started fulfillment, we will provide a full refund.

Once an order has been shipped, cancellation is no longer available. If you no longer wish to keep the item, you may request a return after delivery in accordance with this Return Policy.

Exchanges

Kingoid does not currently offer direct exchanges.

If you would like a different size, color, or style, we recommend returning your original item, provided it meets our return requirements, and placing a new order for your preferred product.