Contact Us

At Kingoid, we believe that exceptional customer service is just as important as offering beautiful rugs for your home. Whether you're searching for the perfect rug to complete your living room, a soft, cozy addition for your bedroom, or a round area rug to create a welcoming gathering space, we're here to help every step of the way.

From pre-purchase questions to post-order support, our customer care team is committed to providing timely, professional, and friendly assistance. We understand that choosing a rug is an important decision, and we're always happy to provide the information you need to shop with confidence.

Get in Touch

If you need assistance, please don't hesitate to contact us using the information below.
Email
kingoidofficial@hotmail.com
Phone
+1 515 491 5082
Business Address
5416 Cody Drive
West Des Moines, Iowa
United States

How We Can Help

Our support team is available to assist you throughout every stage of your shopping experience.

Before placing an order, we're happy to answer questions about rug sizes, color selection, materials, textures, suitable room placement, maintenance recommendations, and any other product details to help you make the right choice for your home.

After your purchase, we can help you with order confirmation, shipping updates, delivery tracking, address changes, damaged or defective products, missing items, return requests, refund inquiries, and any other concerns related to your order.

If you have received a rug that doesn't meet your expectations or arrives with an issue, please get in touch with us as soon as possible. Providing your order number and clear photos of the product will allow us to investigate your case quickly and offer the most appropriate solution.

Order Support

To help us process your request efficiently, please include the following information whenever possible:

  • Your order number
  • The name used when placing the order
  • A brief description of your inquiry
  • Photos or videos if your request involves product quality, shipping damage, or incorrect items

Including these details in your initial email helps us reduce response time and resolve your request more efficiently.

Response Time

We understand that timely communication is important.

Our customer service team aims to reply to all emails within 24–48 business hours. During weekends, public holidays, or periods of unusually high order volume, responses may take slightly longer. Every message is answered in the order it is received, and we appreciate your patience while we carefully review your inquiry.

If you have already contacted us, we kindly ask that you avoid sending multiple emails regarding the same issue, as this may delay our response.

Business Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed

Before Contacting Us

For many common questions about shipping times, delivery estimates, payment methods, returns, refunds, or cancellations, you can find the information you need on our Shipping Policy, Return Policy, Payment Method, or FAQ pages.

If your question isn't answered there, our support team will be more than happy to assist you personally.

Our Commitment

At Kingoid, we're passionate about helping customers create comfortable, inviting, and stylish living spaces through thoughtfully selected rugs. Every customer inquiry is important to us, and we strive to provide honest communication, dependable support, and practical solutions throughout your shopping journey.

Your satisfaction is our priority, and we appreciate the trust you place in us. Thank you for choosing Kingoid. We look forward to helping you find the perfect rug for your home and providing support whenever you need it.

At Kingoid, we believe that exceptional customer service is just as important as offering beautiful rugs for your home. Whether you're searching for the perfect rug to complete your living room, a soft, cozy addition for your bedroom, or a round area rug to create a welcoming gathering space, we're here to help every step of the way.

From pre-purchase questions to post-order support, our customer care team is committed to providing timely, professional, and friendly assistance. We understand that choosing a rug is an important decision, and we're always happy to provide the information you need to shop with confidence.

Get in Touch

If you need assistance, please don't hesitate to contact us using the information below.
Email
kingoidofficial@hotmail.com
Phone
+1 515 491 5082
Business Address
5416 Cody Drive
West Des Moines, Iowa
United States

How We Can Help

Our support team is available to assist you throughout every stage of your shopping experience.

Before placing an order, we're happy to answer questions about rug sizes, color selection, materials, textures, suitable room placement, maintenance recommendations, and any other product details to help you make the right choice for your home.

After your purchase, we can help you with order confirmation, shipping updates, delivery tracking, address changes, damaged or defective products, missing items, return requests, refund inquiries, and any other concerns related to your order.

If you have received a rug that doesn't meet your expectations or arrives with an issue, please get in touch with us as soon as possible. Providing your order number and clear photos of the product will allow us to investigate your case quickly and offer the most appropriate solution.

Order Support

To help us process your request efficiently, please include the following information whenever possible:

  • Your order number
  • The name used when placing the order
  • A brief description of your inquiry
  • Photos or videos if your request involves product quality, shipping damage, or incorrect items

Including these details in your initial email helps us reduce response time and resolve your request more efficiently.

Response Time

We understand that timely communication is important.

Our customer service team aims to reply to all emails within 24–48 business hours. During weekends, public holidays, or periods of unusually high order volume, responses may take slightly longer. Every message is answered in the order it is received, and we appreciate your patience while we carefully review your inquiry.

If you have already contacted us, we kindly ask that you avoid sending multiple emails regarding the same issue, as this may delay our response.

Business Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed

Before Contacting Us

For many common questions about shipping times, delivery estimates, payment methods, returns, refunds, or cancellations, you can find the information you need on our Shipping Policy, Return Policy, Payment Method, or FAQ pages.

If your question isn't answered there, our support team will be more than happy to assist you personally.

Our Commitment

At Kingoid, we're passionate about helping customers create comfortable, inviting, and stylish living spaces through thoughtfully selected rugs. Every customer inquiry is important to us, and we strive to provide honest communication, dependable support, and practical solutions throughout your shopping journey.

Your satisfaction is our priority, and we appreciate the trust you place in us. Thank you for choosing Kingoid. We look forward to helping you find the perfect rug for your home and providing support whenever you need it.